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Terms & Conditions & GDPR

Terms of Website Use


These Terms & Conditions (together with all documents which are referred to in it) set out the terms of use on which you may make use of our website (our website), whether as a registered user or as a guest. Use of our website includes registering to use our website as well as accessing or browsing it.

Please review these terms of use carefully before you start to use our website, as these will apply to your use of our website. We suggest that you print out a copy of these terms and conditions to refer to in the future.

By making use of our website, you agree to accept these terms of use and comply with them.

If you do not accept or agree these terms of use, then you must not make use of our website.


These terms of use also refer to the following additional terms, which also apply to your use of our website:

  • Our Acceptable Use Policy, which describes the allowable uses and prohibited uses of our website. When using our website, you are required to comply with this Acceptable Use Policy.
  • Our Privacy Policy, which describes the terms on which any personal data we collect from you is processed, or that you provide to us. By making use of our website, you agree to such processing and you warrant that all and any data that you provide is accurate.

If you buy courses or any other goods from our website, then our Terms and conditions of supply will be applicable to the sales.

INFORMATION ABOUT US is a site operated by Spearhead Compliance Training Ltd (“We”). We are registered in England and Wales under company number 8757572 and have our registered office at 1st Floor, Wellingtom House, 34 Waterloo Street, Birmingham. B2 5TJ which is also our main trading address. Our VAT number is 230434058


We may amend these terms of use from time to time and revise the terms of this page. Please ensure that you check this page from time to time as any changes are binding upon you.


We do not provide a guarantee that our website or the content on it will be free from omissions or errors.

We may change the content from time to time. Please note that from time to time some of our website may be out of date and we are under no obligation to update it.


We are not able to provide a guarantee that our website or its content will always be available. We provide access to our website on a temporary basis and may withdraw, suspend or discontinue our website in whole or in part without notice. We are not liable to you if for any reason our website is not available for any period or at any time.

You have the responsibility to ensure that whoever accesses our website through your internet connection is aware of all applicable terms and conditions, and that they comply with them.

You have the responsibility to make all arrangements necessary in order for you to access to our website.


If you are provided with or choose a password, identification code or other piece of information as part of our security procedures then you are required to treat that information as confidential and must not disclose it to a third party.

We have the right to disable any password or identification code, if in our reasonable opinion you have not complied with these terms of use.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

You must promptly notify us at if you suspect or know that your password has been obtained by anyone else.


We understand that from time-to-time circumstances arise which may result in you requiring a cancellation or refund of your purchase / order. If you purchase a course you have 14 days from the date of purchase to request a refund. If you have not accessed the course at any point then we can offer a full refund. If the 14 days have passed or you access any part of the course then we reserve the right to refuse any refund in part or full. Once you have accessed the course you then have 12 months to complete the course, after 12 months the course will expire.


The General Data Protection Regulation (GDPR) has been described as a “game changer for everyone” by the Information Commissioner’s Office. This new piece of EU data protection law represents a major shake up in the way we collect, process and store personal data. The legislation aims to standardise data protection law across the EU, giving individuals more control over how, when and by whom their data is processed.

Spearhead eLearning is committed to partnering with our customers to help prepare for GDPR. Here we will explain what we are doing to achieve GDPR compliance both internally and for our customers.

Preparing for GDPR: We have adopted a company wide approach to become GDPR ready and our working group has been preparing the business for the significant changes involved. These include:
Updating and amending our terms and conditions, customer agreements and privacy statements to bring them in line with the GDPR legislation.
Ensuring that correct and appropriate contractual terms are in place with data processors which support the principles of GDPR including international data transfers.
Updating our internal policies and practices to respond to GDPR requirements.
Continuing to invest in our products, services and staff training.
We are working closely with our legal team and we are continuing to monitor the GDPR guidance, adapting our preparations accordingly before GDPR comes into force on 25th May 2018.

Security Standards and Certifications: Protecting our customers privacy and securely managing your data is a high priority for us. All our web properties use SSL (secure sockets layer) to encrypt data you transmit to us across the Internet. Our Development Team manages our servers and data transfer processes for the purposes of maintenance, support and development. Access to our servers is tightly controlled; only authorised company administrators employed directly by Spearhead eLearning are granted access. Staff training is an important ethos that we hold as a company. As such, we ensure all our staff have an up-to-date working knowledge of data protection law inclusive of GDPR legislation.
International Data Transfers: Data is stored with Amazon Web Services (AWS) and meets the EU-US Privacy Shield framework adopted by the European Commission. This complies with data protection requirements and GDPR legislation when transferring data outside of the EU.
Data Processors: To help us deliver the best possible service, we use a number of tools to process data. A data processor can be an organisation or third party provider who manages and processes personal data on behalf of a business. We are working with our providers to ensure compliance with the new legislation, including introducing data processing agreements where appropriate.
Stay Updated: We will be updating this section throughout the process with current information about our GDPR readiness and our commitment to protecting customer data. If you have any specific questions about our preparations, we hope that you contact us directly. We have also written a course which is designed to help you and your business prepare for the GDPR. For more details please see our GDPR Training Course.


We are the licensee or owner of all intellectual property rights contained in our website, and the material published on it. The rights to these works are protected by copyright laws and treaties around the world and as such all such rights are reserved to us.

You are permitted to print off one copy, and may download extracts from any page/s contained on our website for your personal use and you may draw the attention of others within your organisation to any content posted on our website.

You must not change the paper or digital copies of any materials which you have printed off or downloaded in any way, and you must not make use of any illustrations, photographs, video or audio sequences or any graphics separately from any text which accompanies it.

You must always acknowledge our status (and that of any identified contributors) as the authors of content.

You must not use any part of the content on our website for any commercial purpose without first obtaining a licence to do so from either ourselves or our licensors.

If you print off, copy or download any particular part of our website in a manner which breaches these terms of use, then your right to use our website will immediately cease and you must return or destroy any copies of the materials you have made as may be required by us.


The content of our website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain your own professional or specialist advice before taking, or omitting to take, any action on the basis of the contents of our website.

Although we make reasonable efforts to keep the information on our website up to date, we do not make any guarantees, representations or warranties whether express or implied, that the content on our website is complete, accurate or up-to-date.


Nothing in these terms of use limits or excludes our liability for death or personal injury arising from our own negligence, or our fraud or fraudulent misrepresentation, or any other liability that is not permitted to be excluded or limited by English law.

To the extent that is permitted by law, we exclude all warranties, conditions, representations or other terms which may apply to our website or any content on it, whether implied or expressed.

We will not be liable for any loss or damage to any user, whether in tort (including negligence), breach of statutory duty, contract or otherwise, even if such loss or damage was foreseeable, arising under or in connection with:

  • Your use of, or inability to use, our website; or
  • Your reliance on or use of any content displayed on our website.

If you are a business user, please note that we will not, in particular, be liable for:

  • interruption of business;
  • any loss of anticipated savings;
  • loss of goodwill, reputation or business opportunity; or
  • any consequential or indirect loss or damage.
  • loss of sales, business, profits, or revenue;

If you use the website as a consumer, please note that we only provide our website for private and domestic use. You agree that you will not use our website for any business or commercial use, and that we bear no liability to you for any loss of business, business interruption, loss of profit, or loss of business opportunity.

We will not be held liable for any loss or damage which is caused by a virus, distributed denial-of-service attack, or other material that is technologically harmful that may infect your computer programs, computer equipment, data or other material arising out of your use of our website or arising out of your downloading of any content contained on it, or contained on any website which is linked to it.

We are not liable and assume no responsibility for the content of websites which are linked on our website. Such links should not be treated as endorsement by us of those linked websites. We will not be held liable for any damage or loss that may arise out of your use of them.

Different exclusions and limitations of liability will apply to any liability arising as a result of the supply of any courses you use, which will be set out in our Terms and conditions of supply.


Whenever you make use of any feature that permits you to upload content onto our website, or to make contact with other users of our website, you must ensure that you comply with the standards of content set out in our Acceptable Use Policy.

You give a warranty that any contribution of this nature complies with those standards, and you will be liable for and indemnify us for any breach of that warranty. If you are using the website as a consumer, this means you will be liable for any loss or damage we suffer as a result of your breach of this warranty.

Any content that you upload to our website will be considered to be non-proprietary and non-confidential. You retain all of your own ownership rights to your content, but you are required to grant us and any other users of the Site a limited licence to store, use and copy that content and to make it available to third parties and to distribute it.

We also hold the right to disclose your identity to any third party who claims that any content uploaded by you to our website amounts to a violation of their right to privacy or their intellectual property rights.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our website.

We have the right to remove any posting you make on our website if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users on our website do not represent our views or values.


We do not give any guarantee that our website will be secure or free from viruses or bugs.

You take responsibility for configuring your computer programmes, information technology, and platform correctly in order to access our website. You should make use of your own virus protection software.

You must not misuse our website by knowingly introducing trojans, worms, logic bombs, viruses or other material which is technologically harmful or malicious. You must not attempt to obtain access which is unauthorised to our website, the server on which our website is stored or any server, computer or database which is connected to our website. You must not attack our website via a distributed denial-of service attack or a distributed denial-of-service attack. If you act in breach of this provision, you would be committing a criminal offence pursuant to the Computer Misuse Act 1990. Any such breach will be reported to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach of the law and of this provision, your right to use our website will cease immediately.


You may link to our home page on another website, provided that you do so in such a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where this does not exist.

You must not establish a link to our website on any website which you do not own.

You must not create a link to any part of our website other than the home page and our website must not be framed on any other site.

We reserve the right to withdraw this linking permission without notice to you.

The website on which you link to our website must in all respects comply with the content standards set out in our Acceptable Use Policy.

If you would like to make any use of content on our website other than that described above, please contact


On occasions where our website provides links to other sites and resources provided by third parties, these links are given for your information only.

We do not have any control over the contents of those sites or resources.


If you are using the site as a consumer, please take note that these terms of use are governed by English law. We both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Scotland, you may also bring proceedings in Scotland and if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland.

If you are a business user, these terms of use (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.


To contact us, please email

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