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FAQ

Here at Spearhead eLearning we are happy to answer any questions which you may have, whether its a question on a specific course, a recent purchase or perhaps a general enquiry. Before contacting us directly we recommend reading through our FAQ page to resolve any issues which you may have. The questions which we have chosen are based on previous first hand discussions with customers, so that it is likely a question which you may have appears on our page below.

 

Q: Are your courses accredited?

ANSWER: This depends on the course, if the course has the wording Level 1, Level 2 or Level 3 in the title then the course is Internationally Recognized and accredited by Highfield Awarding Body for Compliance. If you are unsure then click on the course and read the description under the “Accreditation” area or give us a call to be sure.

 

Q: Do I get a certificate?

ANSWER: Yes you do, a PDF certificate is instantly available to download and print as soon as you pass and complete the course.

 

 Q: Is there a time limit for me to complete the course?

ANSWER: Once you purchase the course you have 12 months to complete it. After which the course will expire.

 

Q: What if I’m buying the course for someone else?

ANSWER: Simply Call the team on 0121 3680792 or email support@spearheadelearning.com and one of our support team will be able to assign you the course there and then over the phone.

 

Q: Is this course fully online?

ANSWER: Yes the course is fully online, including the assessments and quizzes. You may have to sit a paper based exam with some courses (Personal Licence Holder and all NEBOSH Courses)

 

Q: Im a business and have multiple staff that need various courses, can you help?

ANSWER: Yes we can, Spearhead have some of the UK’s largest organizations as clients. Just give us a call on 0121 368 0792 or send us an email to info@spearheadelearning.com and one of our management team will answer any questions you may have. You can also view our corporate brochure by clicking here.

 

Q: Can I complete the course on my mobile phone?

ANSWER: Yes you can indeed, our website and all of our courses are fully mobile responsive.

 

Q: Are your Food Safety courses recognized if I work in a food environment or if I am starting a food business?

ANSWER: They certainly are, our Food Safety Courses are accredited by Highfield Awarding Body for Compliance and have been developed alongside industry experts and Sector Skills Councils. Therefore Environmental Health Officers, Regulatory Authorities and Auditors recognize them.

Still Require Assistance?

If we haven’t covered your question then not to worry, you can contact by either phone call or email. If you would like to give us a ring regarding your issue then please feel free to contact us on 0121 368 0792. Alternatively you can send an email to info@spearheadelearning.com and we will get back to you as soon as possible.

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