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Treating Customers Fairly Course (TCF)

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£22.00 + VAT

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treating customers fairly

Learning Outcomes for Treating Customers Fairly

The Treating Customers Fairly course enables a principle which aims to raise standards in the way firms carry on their business by introducing changes that will benefit consumers and increase their confidence

Outcome 1: Consumers can be confident they are dealing with firms where the fair treatment of customers is central to the corporate culture.

Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.

Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.

Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaints.

This online Treating Customers Fairly Course is aligned with FCA guidelines and enables learners to fully understand TCF, the 6 Consumer Outcomes and much more. The course has been audited and reviewed by the former Director of Business Banking for Natwest, Two Financial Experts and a Financial Advisor.

treating customers fairly

About Treating Customers Fairly Course (TCF)

  • What is TCF and the 6 Consumer Outcomes?
  • What is expected from you?
  • What is Management Information?
  • What does the FCA do?
  • What TCF isn’t
  • TCF is everyone’s responsibility
  • Case Study
  • Understanding Vulnerable Consumers

Certificate

Spearhead certificate of completion for use in compliance audits. Certification is available to instantly download as a PDF file once a pass mark of 65% or higher has been achieved on the end of course quiz.

Accreditation

The FCA requires Treating Customers Fairly to be “embedded” into a firm’s culture, which entails adhering to practices such as giving the customer what they have paid for, not taking advantage of the customer, offering the best product possible, making an effort to resolve complaints expeditiously, showing flexibility and empathy toward customers, and exhibiting clarity in all customer dealings. Firms that fail to treat customers fairly can receive large financial penalties from the FCA and suffer reputational.

Who Should Take This Course?

·         Any staff members who are regulated by the FCA
·         Any staff members who are speaking to customers
·         Compliance staff
·         Risk managers
·         Operations managers
·         Anyone who is interested in working in this sector
·         Marketing/product development staff.

Interactive Learning Platform

Spearhead elearnings TCF course has been designed to keep the learning easy to understand and enjoyable, below are some examples of how the learning platform looks and what you can expect when taking your course. Take a look below of some screen shots of the platform.

£22.00 + VAT

How It Works

  1. Purchase your online course
  2. You will be sent your eLearning login details
  3. Login and start learning at your own pace
  4. When you have completed your course download your certificate.

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